We offer attractive service packages - each one with specific benefits for you and your Miele appliances.
Maintenance Service
Your Miele appliances are reliable partners. To ensure your long-term enjoyment of your appliances, we offer professional service, cleaning and maintenance by our service team: Exclusive Care.
Maintenance Service for R1500 incl Vat for 2 appliances. Contact - 011 875 9000 or 086 006 4353 or email service@miele.co.za to find out more.
The following terms of Maintenance Service apply
1. Services 1.1 The Maintenance Service is a one-time in-home service and maintenance offer conducted by qualified Miele technicians. It entitles the purchaser to one professional diagnostic maintenance and performance assessment of the Miele appliance(s) specified in the Maintenance Service order. 1.2 The maintenance visit includes thorough cleaning (note 4.1.e for limitations), care and maintenance of the appliance as well as a performance check with diagnostic tools. Program and software updates (if applicable) and care products required for cleaning the appliance(s) during the maintenance visit will be provided. 1.3 Miele (South Africa) will schedule the home visit at an agreeable time and date. 1.4 If, outside the manufacturer’s guarantee or liability for faults period, any malfunctions or signs of wear and tear are identified during the visit, repairs can be carried out if so desired by the consumer. The costs of spare parts and work required will then be invoiced separately in accordance with applicable tariffs.
2. Conditions 2.1 The Maintenance Service solely applies to Miele’s premium range of domestic appliances operating in a domestic environment irrespective of the date of purchase. 2.2 Availability of the Maintenance Service is dependent on the correct installation and operation of the appliance(s) in accordance with the installation and operating instructions that accompany each product. 2.3 The Maintenance Service is only rendered in (Johannesburg & Cape Town additional areas to be included later).
3. Payment 3.1 Maintenance Service prices as specified in the price list at order placement apply. 3.2 Full payment of the price is due and payable on the date of service completion. 3.3 In the event that the consumer is not present or available on the agreed time and date of the maintenance visit, Miele (South Africa) reserves the right to invoice full charges.
4. Limitations 4.1 The Maintenance Service does not cover the following: a) Repair of Miele appliance(s) where a defect is evident at the time of execution of the maintenance visit, b) Additional services such as repairs (to be invoiced separately in accordance with applicable tariffs), c) Washing machine and dishwasher cleaner as well as Miele care products in addition to 1.2 for future use by the consumer, d) Coverage for damage through misuse (including failure to maintain, service or use with proper care), neglect, accident or ordinary wear and tear, e) Cleaning and care where the appliance(s) have been neglected and not cared for as specified in the operating instructions (including the cleaning of the interior of built-in combi steam ovens and built-in compact wall ovens with microwave), f) The range of Miele Professional appliances or Miele domestic appliances operated in a commercial environment.
5. Liability The Maintenance Service does not cover any further claims for damage against Miele (South Africa), except in cases resulting from gross or willful negligence on the part of the technical service agent commissioned by Miele (South Africa) or liability resulting from fatal injury, physical injury or damage to health.
6. Data protection In the context of the fulfilment of customer services, Miele collects and processes personal data. For more information about the processing of your personal data, please see our privacy notice at Data protection (miele.co.za)
Individual Product Consultation - an exclusive service in your own home. We provide in-depth advice on the functions and use of your Miele appliances so that you can always benefit from perfect results.
